Returns and Refunds By Mail

Products purchased from iowebshop.com, must be returned to iowebshop.com or to the SHOP at INTERNATIONAL ORANGE. We can only accept refunds and returns for unopened/unused items purchased from iowebshop.com. IO WEB SHOP Gift Certificates are non-refundable.

All refunds and returns must be made within 30 days from PURCHASE date. Refunds are made in the original form of payment and are issued to the original purchaser.

Purchases originally bought with an IO WEB SHOP Gift Certificate are credited to the gift recipient in the form of online store credit (an IO WEB SHOP Gift Certificate) for the value of the product(s) returned. The Gift Certificate will be sent to the gift recipient's shipping address upon receipt of the return.

If you require further assistance, please email us directly at info@iowebshop.com or call our toll-free customer service number, (888) 739-3552, Monday - Friday 10AM to 6PM PST.

Returns By Mail

We'll gladly accept returns for any iowebshop.com products upon receiving your items within 30 days of the PURCHASE date. We regret that we do not refund original shipping costs with the return.

Please follow the instructions below:

• Send us a request to return your unused/unopened products via email at: info@iowebshop.com or call us at (888) 739-3552.
• Send us the unused/unopened product, along with a copy of your original receipt to:
      INTERNATIONAL ORANGE
      2044 Fillmore Street, 2 Floor
      San Francisco, CA 94115
• Once we receive your package we will credit the original credit card used for purchase within 5 business days.
• Shipping costs are not refunded unless the return is due to an iowebshop.com processing error. Products must be returned no later than 30 days from the PURCHASE date.

Return Refunds And Credits

We'll issue you a full refund to your credit card for the price of any unopened/unused item that you return, if your return is received within 30 days of the PURCHASE date. We regret that we are unable to refund original shipping costs.

If you are returning unopened/unused IO WEB SHOP products received as a gift, we will issue the refund directly to the purchaser in the original form of payment.

We DO NOT accept online returns of IO SPA/YOGA Gift Certificates, which are redeemable only at INTERNATIONAL ORANGE, Fillmore Street, San Francisco.

It can take up to 30 business days to process the return and credit your account, or to issue an online store credit if you are a gift recipient. Please note that your financial institution could take approximately seven business days to reflect this transaction.

If you have any questions about your return, please contact Customer Service at (888) 739-3552.

Returning an Order to The Shop at International Orange

Visit the SHOP at IO and return your online purchase within 30 days of the PURCHASE date. An IO Spa Coordinator will process your return and issue you an IO WEB SHOP or IO SPA/YOGA Gift Certificate.

Please ensure that you bring a copy of your online receipt, along with the unopened/unused item that you wish to return.

Exchanges

Please note that we DO NOT offer exchanges for returned products at this time.